Sales and Service Cloud , CPQ, Community Cloud implementation
- Sales Cloud, CPQ and Community Cloud implementation for a US based product company with custom quote and contract management
- Used by the Sales Reps, Account executive and the senior management to track opportunities pipeline by vertical, regions and products and services
- Generate different quotes and convert quote to contracts
- Global user base of 200+ users with 70% based out of US, 15% in Europe and RoW
- Customer community to actively engage with the clients, publish all product updates, product planned features and roadmap
- Take customer ideas and feedback on the products and interact with them regularly
- Customer community custom dashboards for client to view details of their products purchased, subscriptions, usage dashboards and business benefits.
Sales and Service Cloud and Community Implementation
20% Increase in Sales Conversion rates
15% increase in customer engagement and satisfaction