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CloudNeurons

info@cloudneurons.com
Sales Cloud, & Service Cloud, for a US Pharma
  • Sales Cloud, CPQ and Community Cloud implementation for a US based product company with custom quote and contract management
  • Used by the Sales Reps, Account executive and the senior management to track opportunities pipeline by vertical, regions and products and services
  • Generate different quotes and convert quote to contracts
  • Global user base of 200+ users with 70% based out of US, 15% in Europe and RoW
  • Customer community to actively engage with the clients, publish all product updates, product planned features and roadmap
  • Customer community custom dashboards for client to view details of their products purchased, subscriptions, usage dashboards and business benefits.
  • Advisory

    20% Increase in Sales Conversion rates


    15% increase in customer engagement and satisfaction

    Tender Management Implementation
  • Tender management solution implementation for European pharma company with more than 200+ users
  • Custom tender and tender lot lifecycles and custom approval process and automation
  • Product catalogue integration from ERP system to get product family, products, country specific pricing attributes and price lists using nightly batch job feeds
  • Implemented Jason Web Tokens (JWT) authentication layer using Microsoft .Net technology to achieve proper handshake with Microsoft Azure and get the authentication token as the end point supports 512 Bit encryption for JWT whereas Salesforce supports only 256 Bit encryption
  • vOption to download & attach any available media (from ERP) into Salesforce org for any specific selected product(s) (media can be image/pdf/video/doc, etc)
  • vOption to Generate PDF doc for any specific selected product(s) with its available attributes (attributes are maintained in the ERP solution and fetched dynamically on the screen)
  • Advisory

    Greenfield Tender Management implementation


    Integration challenges due to encryption limitations

    Tender Management Implementation and CPQ Integration
  • Tender management solution implementation and integration with CPQ Multi-country rollout in Europe region with more than 500+ users
  • Custom tender and tender lot lifecycle process with integration to CPQ for pricing
  • Integration and import of product, price lists for different countries
  • Customer community to actively engage with the clients, publish all product updates, product planned features and roadmap
  • Take customer ideas and feedback on the products and interact with them regularly
  • Customer community custom dashboards for client to view details of their products purchased, subscriptions, usage dashboards and business benefits
  • Advisory

    Multi-country rollout. Multi-lingual and Multi-currency


    Tender Management-CPQ integration

    Global Pricing - Multi-Country, Multi-LOB Implementation
  • Implemented Pricing management for an Europe based Global Pharma major with 4 LOBs
  • Users spread across more than 150 countries using the system to get a view of prices of more than 50k Product SKUs across 4 LOBs
  • Global, Regional and Country users use this system to communicate new launch strategy related communications, confidential information and plans
  • Complex approval process depending on the LOB and other conditions
  • Management approval dashboard based on several factors to help the management to approve the price changes based on objective data points
  • Integration with Heroku for certain simulations and sales projections and optimized launch path for multiple countries
  • Country specific rules, Events and overall global dashboard to manage prices by product family, SKUs
  • Advisory

    4 LOBs with more than 50k SKUs


    Multi-country, multi-currency rollout

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